A Southwest Airlines worker hospitalized after a Texas passenger struck his head


A Southwest Airlines employee has been hospitalized after a passenger collided, Texas officials said.

Ariel Jean Jackson, 32, boarded a plane at Dallas Love Field, where he fights with an operational agent on Saturday, Nov. 13, police said.

After Jackson was told to get off the plane, she began fighting with another worker and struck her with a “closed fist (over the head),” according to the Dallas Police Department. The worker was an operational agent, helping to manage the weight of the aircraft and overseeing the boarding process, according to the airline’s website.

In the news release, police did not list Jackson’s lawyer, who is accused of assaulting a worker before boarding a flight to New York’s LaGuardia Airport. She was arrested and taken to the Dallas County Jail on charges of assault, records show.

A worker at Southwest Airlines went to hospital with “multiple injuries” and was in “stable condition” following the Nov. 13 incident.

“Southwest Airlines maintains a zero-tolerance policy of harassment or assault of any kind and fully supports our employee as we cooperate with local authorities regarding this unacceptable incident,” the airline said in an emailed statement.

As of November 9, the Federal Aviation Administration says it has received more than 5,100 reports of “unruly” passengers this year. The agency reported “an increase in disturbance in incidents where airline passengers disrupted flights with threatening or violent behavior.”

McClatchy News reports that although federal officials have announced a “zero tolerance campaign” for those behaviors, the rate is still higher in September.


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