Employees burst into tears after customers verbally abused their employees – a Cape Cod restaurant closed its doors for a “day of mercy”.
Customers at Apt Cape Cod in Brewster, Mass., have been particularly abusive this summer, but the straw that broke the camel’s back came last Thursday when the restaurant’s co-owner Brandi Felt Castellano pointed out the new York Times A man verbally teared up a young worker, who told a customer he was unable to take his breakfast order because the restaurant was not open for the day.
“I never thought it would be like this,” the shocked restaurant told the Times.
“As many of our guests and patrons treat us with kindness and understanding, there is an astronomical influx of people who don’t swear at us, threaten to sue, argue and yell at my employees, team Let the members of Laga Castellano and his wife Regina Felt Castellano write Facebook.
“It’s an unacceptable way to treat any human being. So Chef Regina and I have decided that I will take the day off and give the staff time to clean the restaurant, train, and treat our employees kindly the day.” We will open for breakfast again tomorrow. Please remember that many of my employees are young, this is their first job, or a summer job to help pay for college. Increase in business volume, size of kitchens We have had to make adjustments due to product availability and staff availability, we are not trying to ruin anyone’s vacation or day off.”
Brandi Felt Castellano told The Times: “Many (restaurants) did not survive the pandemic. It is disappointing for people to be so aggressive towards them.”
Felt Castellano said the bad behavior has worsened as the summer has turned bad and staff supplies are dwindling – wait times for tables have become longer and some menu items are unavailable.
“It’s like abuse,” she told the Times, recalling an incident where a group of people threatened to sue them after they didn’t get the tables they wanted.
“It’s the things that people are saying that they won’t be allowed to come on TV because they will bleed. People are always rude to restaurant staff, but it’s everything I’ve seen in my 20 years, There is more than that… I would say it is an epidemic in its own right.”