Chick-fil-A urges customers to take action, investigates ‘fraud’ on mobile app accounts

Chick-fil-A, Inc. notified customers of suspected “fraudulent activity” on some customers’ mobile app accounts and announced that an investigation is underway to determine the source.

“Chick-fil-A is aware of suspicious activity on some of our customers’ Chick-fil-A One accounts,” the company said. said in a statement on Thursday. “While we are still investigating what happened and how some customers were exposed to this fraudulent activity, it is not related to a compromise of Chick-fil-A Inc.’s internal systems.”

The beloved chicken sandwich seller insisted that its internal systems were not compromised, and said the company has taken steps to protect affected accounts and improve security protocols.

“Chick-fil-A is committed to protecting our customers’ information, and we are working to quickly resolve this issue. Please contact Chick-fil-A CARES online or by calling 1-866-232-2040 to report any suspicious account activity,” the statement read.

In a message to app users, Chick-fil-A advised customers to change their account passwords.

The company said the fraud was not the result of any compromise of Chick-fil-A’s internal systems.
SOPA Images/LightRocket via Gett

“We have already taken steps to further protect affected member accounts and continue to review the situation and improve our security protocols as necessary. This activity is not the result of any compromise of Chick-fil-A’s internal systems.” , it said in an email sent to customers on Friday.


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