FedEx and UPS announced that mail deliveries could be disrupted by a powerful winter storm moving across the US after major distribution centers were blasted by severe weather.
On Friday, FedEx announced a statement to its website warning customers using its Express service that a guaranteed delivery date of December 26 would not be met following “major” weather disruptions at its Memphis and Indianapolis hubs.
The shipping company said steps were taken to minimize any impact on deliveries, but the safety of its team members was its “number one priority”.
“We recognize the importance of delivery this weekend and are committed to providing the best possible service by taking the safest and most emergency measures possible,” the statement said.
In addition to tracking shipments, FedEx recommended monitoring the Service Alerts page for updates.
The company reminded customers that “shipments delayed due to inclement weather are not eligible for a refund or credit under the Money Back Guarantee policy.”
UPS issued a similar statement saying the weather affected its Air and Ground service, particularly at its hubs in Louisville, Kentucky and Rockford, Illinois.
“We are working to ensure the safety of our employees and minimize the impact on service. Contingency plans are designed to help ensure shipments reach their final destination as conditions permit,” the statement said.
The parcel service encouraged customers to keep track of the status of their shipments on their website.
UPS also said the UPS service warranty does not apply to shipments affected by weather-related disruptions.
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This was reported by FOX Weather More than 150 million Americans were under some form of winter weather warning Friday morning. The weather had a significant impact on transportation across the country, with more than 26,000 airline delays and 5,927 cancellations, and dozens of routes canceled by Amtrak and Greyhound.
The US Postal Service did not have additional information on the impact of the winter storm as of Saturday morning.