The city is one step closer to flat rates, new rules for the toe truck industry


The Ottawa City Committee has approved rules aimed at preventing drivers from hitting them with unexpected towing bills or locating vehicles pulled into unknown storage facilities.

The community and protective service committee unanimously approved a new licensing rule set by city staff on Thursday and will go into effect Jan. 1, 2022, if it is dropped by the city council next week.

Under the new bylaw all towing companies – including Quebec – will have to apply to the City of Ottawa for a permit to operate.

This applies to owners of storage facilities, who must keep regular hours from 8 am to 6 pm and ensure that their courtyards are enclosed and well lit at night for security reasons.

The city has heard many stories of people not being able to retrieve their vehicles, and staff say the new rules have been made to prevent situations where a woman faces a $ 2,900 storage bill after trying 26 times to reach a company.

No pulling can be done without written consent

Tow truck drivers like Ali Avada say the move has taken years.

“Thank God, you’re really putting on something,” said Avada, who has an express toe.

“There are good apples in any business. There are bad apples.”

Councilors said those bad actors have gotten a lot of attention over the years and have driven drivers into the hunt.

“Many toe truck drivers are like sharks, surrounded by stunned, stunned, vulnerable people,” said River Ward Coun. Riley Brockington

“The industry is ripe for control. It’s really out of hand.”

The Ontario government passed a new pulling legislation in June, but it may be some time before it becomes law so city staff want local rules that can address issues quickly.

Getting add-on fees

The city sets several flat rates. A standard pull from a collision costs $ 300, while a pullout that does not involve a collision costs $ 175. Winning a trench costs $ 125, but storage costs $ 60 a day.

Add-on fees are a big problem, such as cleaning and waiting times, city staff told councilors, which could lead to an increased bill.

All tow trucks must already be 100 meters away from the scene unless someone requests their service. Under the new rules, no vehicle can be attached to a truck unless the customer or a police officer or officer has agreed to it in writing.

The official form for towing includes many details including the truck driver’s license number and the destination of the vehicle.

According to staff estimates, there are 200 to 250 tow truck drivers and 40 towing companies in the city.

The committee approved Kaun’s proposal. Jeff Leeper aims to ask staff to see where trucks are waiting for their calls to tow vehicles. Leeper wants to find out if there are some gaps in parking and traffic rules, so tow trucks simply won’t be near schools and parks.

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