Air travel is a staple of modern life, with millions of people taking to the skies each year for business and pleasure. But not all airlines are created equal, and some are more beloved than others. A recent survey by The Points Guy, a travel website, asked Americans to rank their least favorite airlines based on various factors, including customer service, reliability, and in-flight amenities. Here are the results:
- Frontier Airlines: This ultra-low-cost carrier has a reputation for nickel-and-diming passengers with fees for everything from checked bags to seat assignments. It also scored poorly for on-time arrivals, customer service, and in-flight comfort.
- Spirit Airlines: Another budget airline that prioritizes low prices over creature comforts, Spirit ranked low for reliability and customer service. Passengers also complained about cramped seating and hidden fees.
- American Airlines: The largest airline in the world by fleet size, American scored poorly for customer service, reliability, and in-flight amenities. Passengers cited issues such as delayed flights, lost luggage, and uncomfortable seats.
- United Airlines: Despite its size and global reach, United ranked low for customer service and in-flight amenities. Passengers also reported issues such as flight cancellations, long delays, and rude employees.
- Allegiant Air: This small-budget airline focuses on leisure travel to smaller airports, but it scored poorly for customer service and reliability. Passengers also cited concerns about safety and maintenance.
- Delta Air Lines: While Delta is one of the largest and most popular airlines in the world, it scored lower than many of its peers for customer service and in-flight amenities. Passengers cited issues such as poor food options and cramped seating.
- Hawaiian Airlines: This regional airline is known for its island hopping service, but it scored poorly for customer service and in-flight amenities. Passengers cited issues such as poor Wi-Fi connectivity and outdated planes.
- Sun Country Airlines: This Minnesota-based airline scored low for customer service and in-flight amenities, with passengers citing issues such as flight delays and uncomfortable seats.
- JetBlue Airways: Despite its reputation as a customer-friendly airline, JetBlue scored low for reliability and in-flight amenities. Passengers also reported issues such as flight cancellations and long delays.
- Southwest Airlines: This popular low-cost carrier is known for its no-frills approach, but it scored lower than many of its peers for customer service and in-flight amenities. Passengers cited issues such as cramped seating and long lines at check-in.
While these rankings are based on a survey of American travelers, it’s important to remember that everyone’s experiences can vary widely. Each airline has its own strengths and weaknesses, and it’s up to individual passengers to decide which one is right for them based on their own priorities and preferences.